FAQ - WE ANSWER YOUR MOST FREQUENT QUESTIONS

Check out our customers' frequently asked questions that have already been resolved, or send your inquiry to our Customer Service department.

• When will my order be shipped?

  All orders placed before 14:00 will be shipped the same day. Orders placed after this time will be shipped the next day, excluding weekends and public holidays.

• When will my order arrive?

  The delivery time of your order will depend on the destination country. 
  
  Spain and Portugal – 24/48H
  Rest of Europe – 48/72H
  
  NOTE: The indicated times are always business days, weekends and holidays are not counted.
  
  

• How do I modify my order?

  These are the different options to modify an order:
  
  ADD AN ITEM: To do this, it will be necessary to contact us via the contact form, simply specify the reference or the link of the specific product you want to add to your order. Once we receive your request, we will send you a link to pay the corresponding amount for the item. The payment link can be paid via credit or debit card.
  
  REMOVE AN ITEM: To do this, it will be necessary to contact us through the contact form that you will find on our website, simply specify the reference or the link of the specific product you want to remove from your order. Once we receive your request, we will proceed with the refund of it.
  
  EXCHANGE AN ITEM: To do this, it will be necessary to contact us via the contact form, simply specify the reference or the link of the specific product you want to remove and the one you want to add. Once we receive your request, we will make the modification. If the price of the new item is lower, we will refund the difference, and if it is higher, we will send you a link to pay the corresponding amount. The payment link can be paid by credit or debit card.
  
  

• How do I know if my order is correctly paid?

  Orders that have been correctly paid for are marked as (In Processing), you can check this information from your Customer Dashboard, by clicking on My Orders.
  If your order has not been correctly paid for, it will indicate the status (Pending Payment), in this case, you can click on (Reorder), all the items in the order will be added to the cart and you can complete the purchase again.

• How do I track my order?

  Once your order leaves our facilities, an email will be sent to you with the tracking number along with a link to track it.

• How to return an item?

  All returns must be made within a maximum of 15 calendar days. The shipping costs will be borne by the customer unless the error is on our part.
  
  To make a return, you must be logged in to your customer account and contact us via the contact form by following these steps:
  
  1 - Select the order you want to return in the contact form.
  2 - Write a message with the reference of the specific product you want to return, a description of the reason, and what you want us to do once the item arrives (a voucher of its amount for a new order or a refund).
  3 - Attach photos of the packaging and the product so we can verify that both are in perfect condition and unused.
  
  Once we receive your return request, we will send you the instructions to follow to return the item.
  
  NOTE: Products returned to Dam Sport must be in their original packaging, with all accessories, labels, etc., and show no signs of use. Likewise, the package to be returned must be correctly packed so that neither the product nor its original packaging is damaged, otherwise, Dam Sport reserves the right to refuse the return.